Product Protection

Warranty Policy

Lumière Zénith jewelry includes a six-month warranty against verified manufacturing defects in materials and workmanship under normal use.

Warranty Period

Six Months

Coverage

Manufacturing Defects

Contact

lzj_claire@gmail.com

Our Commitment

The warranty is intended to address genuine problems with materials or workmanship, not damage caused during use.

Warranty Coverage

What the Warranty Covers

Coverage applies to verified manufacturing defects arising under normal use during the six-month warranty period.

Material Defects

Verified defects in the product materials that resulted from manufacturing rather than customer use.

Workmanship Defects

Verified faults in assembly or workmanship present as a result of the manufacturing process.

Normal Use

The reported issue must have occurred while the jewelry was being used normally and handled appropriately.

Six-Month Period

The manufacturing-defect warranty applies for six months from the applicable purchase.

Warranty Exclusions

What the Warranty Does Not Cover

The warranty does not cover damage that is unrelated to a manufacturing defect.

Misuse

Damage caused by inappropriate use, handling or care.

Accidental Damage

Damage caused by impact, crushing, dropping or another accident.

Normal Wear and Tear

Gradual changes resulting from ordinary wearing and use.

Customer Alterations

Damage involving jewelry resized, repaired or otherwise altered by the customer or another party.

Improper Care

Damage caused by abrasive cleaning, harsh chemicals or unsuitable storage.

Outside the Period

Claims submitted after the applicable six-month warranty period.

Important Distinction

Warranty Claim or Return Request?

The six-month warranty and the 15-day retail return period serve different purposes.

Warranty Claim

Manufacturing Defect

The warranty covers verified manufacturing defects in materials or workmanship under normal use for six months.

Warranty coverage is not a general six-month return period.

Retail Return

Eligible Return Request

Eligible retail customers may request a return within 15 days of receiving the product.

Return conditions, exclusions and shipping responsibilities are explained in the Refund Policy.

Warranty Process

How to Submit a Warranty Inquiry

Contact us before sending any jewelry. Do not ship an item until our team has reviewed the initial inquiry and provided instructions.

  1. Contact Our Team

    Email us with the relevant purchase and product information.

  2. Describe the Issue

    Explain what happened and when the issue was first noticed.

  3. Provide Evidence

    Include clear photographs to help our team review the reported issue.

  4. Wait for Instructions

    Our team will review the information and provide the applicable next steps.

Prepare Your Inquiry

Help Us Review the Issue.

Complete information can make the initial review more efficient.

Information to Include

  • Your name and contact email
  • Order number or other proof of purchase
  • Product name or identifying information
  • A clear description of the reported issue
  • Clear photographs showing the product and affected area
  • The date the issue was first noticed

Please do not send jewelry to an address shown elsewhere on the website. Wait until you receive specific instructions and, where applicable, an authorized return address.

Claim Review

Each Inquiry Is Reviewed Individually

Submission of a warranty inquiry does not automatically confirm that the reported issue is a manufacturing defect.

Warranty coverage applies after the available information has been reviewed and the issue has been verified as an eligible defect within the warranty terms.

Warranty Support

Submit a Warranty Inquiry

Email Lumière Zénith with your proof of purchase, product details, description of the issue and clear supporting photographs.

Contact Warranty Support