Lumière Zénith Support
Let’s Talk.
Whether you have a question about a retail order, need help with a return, or want to discuss wholesale and private-label jewelry, our team is ready to assist.
Customer Care
01How Can We Help?
Send us your question with any relevant order or project information. We typically respond within 1–2 business days.
Service Information
When and Where We Work
Lumière Zénith is an online-operated jewelry brand serving retail customers and wholesale partners internationally.
Business Hours
Monday to Friday
9:00 AM–6:00 PM
China Standard Time
UTC+8
Response Time
We typically respond to inquiries within 1–2 business days. Response timing may vary because of international time-zone differences.
Office Location
Chang’an Town
Dongguan City
Guangdong Province
China
Ways We Can Help
Choose Your Inquiry
Including the correct details in your first message helps our team understand your request and respond efficiently.
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Retail Order Support
Questions about an order, product, payment, delivery or general shopping assistance.
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Returns and Warranty
Return authorization, eligible returns, manufacturing-defect warranty questions and supporting evidence.
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Wholesale Purchasing
Questions about wholesale accounts, minimum order quantities, mixed orders, pricing, payment and shipping.
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OEM, ODM and Private Label
Product development, customization, branded packaging, project feasibility, MOQ and custom pricing.
Before You Contact Us
What to Include
Please include information relevant to your inquiry. You do not need to provide details that do not apply to your request.
Your Name
Include your name and company name where applicable.
Order Number
Include your order number for order, return or warranty support.
Product or Project
Describe the relevant product, quantity or custom requirement.
Supporting Material
Attach relevant photos or project references when needed.
Our Location
Dongguan,
China
Online-Operated Jewelry Brand
Lumière Zénith operates online from Chang’an Town, Dongguan City, Guangdong Province, China.
We do not currently operate a physical retail store. Please do not send returns to our office location without first receiving return authorization and the correct return address by email.
We Look Forward to Hearing from You
Contact our team by email for customer support or through WhatsApp to begin a wholesale or private-label conversation.