Returns & Warranty

Refund Policy

We want you to feel confident when shopping with Lumière Zénith. Please review the return eligibility, refund process, and warranty coverage below before submitting a return request.

15 Days to Request a Return
5–7 Business Days to Process Refunds
6 Months Manufacturing Warranty

Return Eligibility

Is Your Item Eligible for a Return?

We want you to feel confident with every Lumière Zénith purchase. To qualify for a return, your request and item must meet all of the conditions listed here.

  • Request Within 15 Days

    You must contact us to request a return within 15 days of receiving your order.

  • Unworn and Unwashed

    Jewelry must remain unworn, unwashed and in its original condition, without signs of use or alteration.

  • Original Packaging Intact

    The item must be returned with its original packaging, product tags and protective seals intact.

  • Proof of Purchase Required

    A valid receipt, order confirmation or other proof of purchase is required to process your return request.

Please Contact Us Before Sending Your Return

Email to obtain return authorization and the correct return address. Items sent back without prior authorization may not be accepted.

Return Exclusions

Non-Returnable Items

Certain items cannot be returned because they were created or modified specifically for the customer, or because their original condition can no longer be verified.

01

Custom & Personalized Jewelry

Custom-made, personalized or engraved jewelry cannot be returned.

02

Gift Cards

Gift cards are non-returnable and cannot be exchanged for a cash refund.

03

Worn or Damaged Items

Items showing signs of wear, washing, damage or improper handling are not eligible for return.

04

Altered Jewelry

Jewelry altered, resized, repaired or otherwise modified by the customer or another party cannot be returned.

Before Requesting a Return

Please check that your item meets all return eligibility requirements and does not fall within any of the exclusions listed above.

Return Process

How to Request a Return

Please complete the steps below before sending your jewelry back. Returns must be authorized in advance and sent to the return address provided by our team.

  1. Contact Us

    Email within 15 days of receiving your order.

  2. Provide Your Details

    Include your proof of purchase and information that helps us identify the item and understand your return request.

  3. Receive Authorization

    Wait for return authorization and the correct return address before shipping the item.

  4. Send Your Return

    Pack the eligible item securely with its original packaging, tags, protective seals and proof of purchase.

Do Not Send Your Item Before Receiving Authorization

Returns sent without prior authorization or to an unconfirmed address may not be accepted.

Return Shipping

Who Covers the Return Shipping?

Responsibility for return shipping costs depends on why the item is being returned.

Customer Responsibility

Returns Unrelated to a Product Issue

If the return is not related to a product defect or an incorrect item, the customer is responsible for the return shipping cost.

  • The item meets the return eligibility conditions
  • The return is not caused by a defect
  • The correct item was originally delivered

Lumière Zénith Responsibility

Defective or Incorrect Items

Lumière Zénith will cover the return shipping cost when the item received has a defect or is different from the item ordered.

  • The item arrived with a product defect
  • An incorrect item was delivered
  • Return authorization is obtained before shipping

Important

Please contact us and obtain return authorization before sending any item back. Our team will confirm the applicable return process and provide the correct return address.

Refund Processing

What Happens After We Receive Your Return?

Once your returned item arrives, it will be inspected to confirm that it meets the return eligibility requirements.

  1. Return Received

    Your returned item is received at the authorized return address provided by our team.

  2. Item Inspected

    We inspect the jewelry, original packaging, tags and protective seals to confirm its return eligibility.

  3. Refund Processed

    Once the return is approved, the refund will be processed within 5–7 business days to the original payment method.

Please Note

Refund processing begins after the returned item has been received, inspected and approved. The time required for the refunded amount to appear may also depend on the original payment provider.